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Set up Wemito without the technical fog

Short guides for rental shop owners and managers. Start here when you want customer messages from Zalo, Messenger, or WhatsApp to land in one inbox.

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First guide

Channel connection guide

Connect the customer channels you already use. The goal is simple: customers keep messaging you normally, while your team replies from Wemito.

This guide follows the same setup flow shown in Staff -> Settings -> Channels.

Before you start

Use an owner or admin account for the channel you want to connect.
Keep your Facebook Page, WhatsApp Business number, or Zalo Official Account open in another tab.
Have your shop name, phone number, and logo ready so customers recognize the account.
Ask your Wemito admin to open Staff -> Settings -> Channels.
Do not paste access tokens, app secrets, or passwords into normal chat messages.

Connect each channel

Use OAuth when the button is available. Use the manual fields only when your provider app is not configured yet or support asks for it.

Messenger

Facebook Page messages

Live-tested in the demo workspace

Requirements

A Facebook Page you manage
A Meta account with access to that Page
Permission to allow messages and page metadata

Steps

1.In Wemito, open Staff -> Settings -> Channels -> Messenger.
2.Choose Connect with Meta.
3.Select the Facebook Page customers already message.
4.Approve the requested permissions, then wait for Wemito to return to Settings.
5.Send a test message to the Page from a different Facebook account.

When the inbound badge says Receiving and outbound says Ready, your Page is connected.

WhatsApp Business conversations

Built for setup; confirm with a live test before relying on it

Requirements

A WhatsApp Business number
Meta Business access for that number
A permanent access token for production use

Steps

1.In Wemito, open Staff -> Settings -> Channels -> WhatsApp.
2.Choose Connect with Meta.
3.Select the WhatsApp Business number for this shop.
4.Approve the requested permissions and return to Wemito.
5.Send a test message to the number and reply from the unified inbox.

WhatsApp free-text replies work inside Meta's 24-hour customer care window.

Zalo

Vietnamese customer support and booking chats

Requires a Zalo Official Account with business verification

Requirements

A Zalo Official Account you control
Zalo Developer access linked to that OA
OA activation, business verification, and the required paid setup

Steps

1.In Wemito, open Staff -> Settings -> Channels -> Zalo.
2.Choose Connect with Zalo if it is available for your workspace.
3.If support asks for manual setup, paste the OA access token and OA secret in Advanced.
4.Register the webhook URL shown by Wemito in the Zalo developer console.
5.Send a test message from a personal Zalo account to the OA.

Zalo is ready when the first inbound message appears in the inbox and replies send back to the OA.

Troubleshooting

The provider says the webhook URL is invalid.

Use the exact URL shown in Wemito and make sure the API is reachable on HTTPS.

Messages do not appear in the inbox.

Check that the correct Page, number, or OA is selected, then send a new test message.

You can receive messages but cannot reply.

Reconnect the channel so Wemito receives a fresh access token with outbound permission.

Messenger does not receive your own test message.

Test from a different Facebook account that has access to the app in Meta test mode.

The tunnel or callback URL changed.

Update the webhook and OAuth callback URLs in the provider dashboard before testing again.

Security rules

Treat access tokens, app secrets, webhook secrets, and passwords as private.
Only enter secrets inside the Wemito channel setup form or the provider dashboard.
Rotate the token or secret immediately if it was shared in the wrong place.
Keep owner/admin access limited to people who should manage customer channels.

After the channel is connected

Send one real test message, reply from the inbox, and confirm the customer receives it. Then keep the channel active while you import inventory and train AI replies.

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